TeamVanilla VanillaTickets is the help desk from Dramatica 2.1, the platform that became Prism, taken out to run on its own for a site that needs support tickets and nothing else.
What it includes
- Help centre: the landing page, with knowledge-base articles and the ticket form.
- Ticket lookup: anyone with a ticket can check its status and reply in its thread.
- Articles: a reader for each knowledge-base article.
- Admin panel: the ticket queue, the article editor, and the configuration for ticket types, statuses, priorities and custom fields.